Subject: Tech Support Candidate - MD SARFARAZ AHMAD
From: MD SARFARAZ AHMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:08:47 -0500

| | Tech Support Test

Name | MD SARFARAZ AHMAD
E-mail | [email-masked]
Phone Number | (+91) 8882890887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | SEELAMPUR , DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Samsung Mobile technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr Engineer | 10 Dec 2020 | 17300
Previous Employer 1 | Intelenet global services | Digital Officer | 06 Feb 2019 | 12500
Previous Employer 2 | Cogent e service pvt Ltd | CSA | 06 Feb 2017 | 8300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 - Check internet connection
Step 2 - Check which browser you are using to open website chrome or internet explorer or any other
Step 3 - Clear browser history
Step 4 - Clear Cookies of browser
Step 5 - Check Browser permission whether denied or allowed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Turn on Bluetooth speaker.
Step 2 - Turn on Mobile bluetooth and scan device to connect Bluetooth speaker.
Step 3 - Once Bluetooth speaker device name showing over there then click on it.
Step 4 - Now Bluetooth speaker has been connected with mobile.

What according to you makes you a good candidate for customer service or technical support job? | First of all listen the customer properly  and understand the concern actually where is the problem then try to provide resolution steps by steps to solve the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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