Subject: Tech Support Candidate - ARVIND LAKHERA
From: ARVIND LAKHERA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:08:20 -0500

| | Tech Support Test

Name | ARVIND LAKHERA
E-mail | [email-masked]
Phone Number | (91) 9311431727
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 93
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.com Ltd | Engineer | Dec 2020 | 17000
Previous Employer 1 | IFCI | Engg | Aug 2019 | 16000
Previous Employer 2 | HPPL | Engg | Dec 2018 | 1500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check Internet connection.
2. Ping Local DNS.
3. Check other url like Google. Com
4. If Google open now again check www.ndtv.com
5. If not open update browser and restart system and recheck.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth in your mobile.
2. Search Bluetooth device.
3. If find speaker then connect it.
4. If doesn't find again search.

What according to you makes you a good candidate for customer service or technical support job? | Customer Satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |