Subject: Tech Support Candidate - Shubham Taneja
From: Shubham Taneja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:40:26 -0500

| | Tech Support Test

Name | Shubham Taneja
E-mail | [email-masked]
Phone Number | (91) 9711320560
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Timeofsportssolution pvt ltd | Project manager | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open new window and clicked on troubleshoot problems and then open again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings , then go to bluetooth option in your mobile and then select bluetooth speaker with the specified name in your bluetooth and then click on that .
Then it is automatically selected and you can use your bluetooth speakers.

What according to you makes you a good candidate for customer service or technical support job?

Hello sir ,

How are you ,
How may I help you sir then listen all probelms of Customer and then rvert with politness and if its not clear to him you can repeat again and in last you have to tell the customer .
Thank you so much sir if you have any problem you can call us again .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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