Subject: Tech Support Candidate - Nitin Kumar Yadav
From: Nitin Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:39:29 -0500

| | Tech Support Test

Name | Nitin Kumar Yadav
E-mail | [email-masked]
Phone Number | (+91) 7897998573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation PVT LTD | System Engineer | 30 Days from resignation | 28,500
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will ensure i m typing the correct address of the site & I'll also check my LAN connection, along with that i will make sure that my browser and other site are working and once I get assured  i have taken all the steps i can also change my web browser  it is not working in default one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will open Bluetooth in both the devices in mobile phone & in speaker.
will search for the other device.
to get them connect will do pairing.

What according to you makes you a good candidate for customer service or technical support job? | The one must have good verbally & writing skills and  he must be sophisticated with customers and have good communication skills. He must be aware of all the services that his company is offering to customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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