Subject: Tech Support Candidate - Lekha Chaudhary Lekha
From: Lekha Chaudhary Lekha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:39:14 -0500

| | Tech Support Test

Name | Lekha Chaudhary Lekha
E-mail | [email-masked]
Phone Number | (91) 9310120858
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Active directory and DLP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini IT services LTD | Senior Analyst | Working | 24,230+ shift alllowance
Previous Employer 1 | Kent Ro systems Ltd | Engineer | 4 June 2020 | 14,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. check with other browser available in system.
2.see error no 503  error etc or error due to internet connection
3.check by removing the cookies and cache of the browser
4. If not resolved , reset the browser
5.if not working , escalate to network and security to check access issue as site available for the user to access or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth on phone
2. Search for other devices
3.find the device name and connect it.
Check by starting some video on phone

What according to you makes you a good candidate for customer service or technical support job?

1. Experience in troubleshooting in several
IT tools.
2.Mac troubleshooting
3. Active directory and trendmicro and DLP tools exp

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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