Subject: Tech Support Candidate - Piyush Goyal
From: Piyush Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:38:32 -0500

| | Tech Support Test

Name | Piyush Goyal
E-mail | [email-masked]
Phone Number | (+91) 8742970064
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Asset Management

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Technologies | Asset Executive | 25 Jan | 17500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check the internet connection.
If system is connected to network, then I will try to open the site with different browser
If system is not getting connected to network then I will reconnect it to the network.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth of the phone and switch on the speaker
Open bluetooth settings in phone and scan the devices
A list with many devices will appear, I will select our device and click on connect

What according to you makes you a good candidate for customer service or technical support job? | I have a total experience of 2 years as a technical support engineer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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