Subject: Tech Support Candidate - Mohd Nishaid
From: Mohd Nishaid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:29:02 -0500

| | Tech Support Test

Name | Mohd Nishaid
E-mail | [email-masked]
Phone Number | (110025) 9720813396
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Indus tower | Toc Executive | 14 dec | 23k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I have to check my internet connectivity if internet working properly I will go to the setting and remove the all unnecessary cache . Then I will check again
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I have to open my Bluetooth which is mention in tool bar then search the available device after that we will pair such name .
What according to you makes you a good candidate for customer service or technical support job? | According to me customer dealing should be very fairly and effective manner, no rudeness and knowledge is important point
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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