Subject: Tech Support Candidate - Shivam Maheshwari
From: Shivam Maheshwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:26:52 -0500

| | Tech Support Test

Name | Shivam Maheshwari
E-mail | [email-masked]
Phone Number | (91) 9149047628
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lakshmi nagar new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | Time of Sports pvt ltd | Competition trainer | 19/12/2020 | 25000
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will try to reload once and if again it shows me the same error then i will check my internet connection once and if my internet connection will also working properly then i will go through on troubleshoot option and follow the steps which will guided by the troubleshoot program ,  after following all the commands i will try again to open the website .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - open the bluetooth of both devices .
Step 2 - open the bluetooth menu on mobile phone .
Step 3 - click on searching the new device .
Step 4 - find your speaker name and then click on it .
Step 5 - phone's bluetooth try to pairing with the
speaker's bluetooth . A permission notification
popup on your screen.
Step 6 - allow it to pair with the speaker .
Step 7 - connection successfully established .

What according to you makes you a good candidate for customer service or technical support job?

Having good problem solving skills ,
Quick learner ,
Dedication ,
Hard working

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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