Subject: Tech Support Candidate - Rinku Sagar
From: Rinku Sagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:07:33 -0500

| | Tech Support Test

Name | Rinku Sagar
E-mail | [email-masked]
Phone Number | (91) 8510069175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh | Email Support | 15-02-2021 | 16000
Previous Employer 1 | Eli Research | Process Associate | NA | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will first check the entered URL for grammatical error.
2. I will check If my Antivirus or Firewall is prompting a security alert to prevent me connecting this website.
3. If website is not blocked in browser proxy setting.
4. To give permission to allow the website to load on my browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Plug-in the Bluetooth device to power outlet/socket and power-on then Turn On Bluetooth.

2. I will turn On Bluetooth on my mobile device and search for available Bluetooth devices in range.

3. Once detected, I will pair the Bluetooth device to my mobile device.

What according to you makes you a good candidate for customer service or technical support job?

I have been working as a Customer Support associate and know how to resolve the customer issue efficiently. So that customer should not contact us for the same.

I have skills and knowledge required for this position that makes me a suitable candidate for this role. However, I will also develop my existing skills and and acquire new skills within employment.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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