Subject: Tech Support Candidate - Abhinav Yadav
From: Abhinav Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 06:00:35 -0500

| | Tech Support Test

Name | Abhinav Yadav
E-mail | [email-masked]
Phone Number | (+91) 9536665419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr. Engineer | 16.01.2021 | 16000
Previous Employer 1 | Digicall tele services pvt ltd | Backend executive | 16.01.2021 | 11200
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check web address
Restart the browser
Try with other browser
Check internet connection
Restart the system and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

We need to open the bluetooh speaker.
In 2nd steps we need to open the mobile's phone bluetooth and then search.
Click on bluetooth name and bluetooth will be connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I have 3.4 years of exeprience as a technical support engineer. I ised to provode the troubleshooting gor Samsung products.
So i will be a quick learner.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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