Subject: Tech Support Candidate - Ritu Singh
From: Ritu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:45:21 -0500

| | Tech Support Test

Name | Ritu Singh
E-mail | [email-masked]
Phone Number | (91) 8527292266
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | None | | |
Previous Employer 1 | HCl technologies | Software Engineer | 3 may 2018 | 24k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check internet connection
Then check firewall settings if any.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth device
On the bluetooth setting of phone
From phone select for bluetooth device and connect it
Device will get connected and will show in phone

What according to you makes you a good candidate for customer service or technical support job?

My communication is good
I m good listener and can easily understand the problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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