Subject: Tech Support Candidate - Devesh bhattacharya
From: Devesh bhattacharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:20:06 -0500

| | Tech Support Test

Name | Devesh bhattacharya
E-mail | [email-masked]
Phone Number | (91) 7657929304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sysnet global private technology limited | customer support engineer | working | 10577
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As an computer user below steps can be taken
1. Restart my device as many basic problems are solved by restarting
2.Check the internet connection by seeing the Lan connected properly and light is blinking.If connected through wifi or mobile data basic google search can be done
3.check the website is down for every body or me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on your bluetooth speaker
2.Press the pairing button on it
3.Now on your mobile phone in bluetooth setting sclick on add new device and let it search the bluetooth speaker.
4.once search completed and bluetooth speaker name is coming.click on it.
5.click pair.If required click ok on pairing code.
6.your device will get connected and speaker will say your bluetooth device is connected now.

What according to you makes you a good candidate for customer service or technical support job?

1.I am handworker and dedicated.
2. i love to help the others
3I possess the skills and experience

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |