Subject: Tech Support Candidate - Varinder Singh
From: Varinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:08:06 -0500

| | Tech Support Test

Name | Varinder Singh
E-mail | [email-masked]
Phone Number | (91) 7009908880
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Amritsar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BBNL | Ne | | 29000
Previous Employer 1 | Jio | Te | 17 june 2019 | 18000
Previous Employer 2 | Connect broadband | Wbb Engineer | 17 sep 2015 | 9999

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st step- check internnet connection
2nd step-check any proxy
3rd step- check google ping/ site ping
Iff everything is ok then Restart the system and check again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the speekar
2. Turn on bluetooth on speekar and Phone
3. Search the spekar name in blue tooth oppetion on phone
4. Click on name of spekar
5. Click on pair
Now enter password iff any

Now your speekar connected with phone

What according to you makes you a good candidate for customer service or technical support job? | Experiance and education about the product
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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