Subject: Tech Support Candidate - Anki Butolia
From: Anki Butolia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:07:03 -0500

| | Tech Support Test

Name | Anki Butolia
E-mail | [email-masked]
Phone Number | (+91) 9836336395
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tcs | Senior expert BPO 2 | Still working | 25000
Previous Employer 1 | Genpact | Process developer | 19/05/2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

You need to follow the below basic check and steps

-Refresh the page
-Make sure java script is enabled
-Make sure Cookies are enabled
- Clear your cache and cookies
- Make sure your web browser is up to date and it is installed with latest version
- estart your web browser and if still not working try opening the required page in different browser
-

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from top of your screen
Touch and hold bluetooth
Tap to pair new device. If you dont find pair new device, check under the available device or tap on scan /more or else refresh
Tap on the name of the bluetooth device you want to pair with your device
If required follow any on- screen instruction

What according to you makes you a good candidate for customer service or technical support job? | A good candidate for technical support is that which is a good listner and he should not assume things indeed he should as or probe the customer so that he can understand the reason of fault
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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