Subject: Tech Support Candidate - Mohd IMAD
From: Mohd IMAD <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 05:02:00 -0500

| | Tech Support Test

Name | Mohd IMAD
E-mail | [email-masked]
Phone Number | (91) 8800657128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vacation rentals Pvt Ltd | Desk Analyst IT | Nov'2020 | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user I will delete all the cookies, prefetch, temporary files, browser history and allow all the plugins which might block the site opening.

Then close the browser and re open it.

If the site is not opening there might be a internal issue depends on what's the error is is it 404 not found or any other.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the Bluetooth speaker then open your mobile phone bluetooth there you will see a list of discoverable or available devices select your bluetooth device and enjoy.
What according to you makes you a good candidate for customer service or technical support job? | I've prior customer service experience and skills and I'm from IT background. I know c language and java as well I've been with companies who deal with tech support and have much knowledge about this work and the most important part I love this field.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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