Subject: Tech Support Candidate - Shahrukh Khan
From: Shahrukh Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:59:24 -0500

| | Tech Support Test

Name | Shahrukh Khan
E-mail | [email-masked]
Phone Number | (0532) 9919243434
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | uCertify | Senior Data Specialist | Currently Working | 27000
Previous Employer 1 | Support Buddy | Tech Support Engr. | March 2016 | 16000
Previous Employer 2 | Capital BPO | CSE | September 2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Reboot the Device-This clears caches, and forces the device to re-load the program or web page having issue with.
2.Checking the Internet Connection-Will make sure Internet connection is active or not.If not,then try to troubleshoot the problem by clicking on Connection icon in Taskbar.If the desirable connection is not connected,then try to connect to the same.
3.After that will try to open some other website to cross check the internet connectivity.
4.Will try to check that the website is down for everybody or just for me only.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to Mobile settings
2.Tap the Blutooth option
3.Turn on the Bluetooth
4.Some list of Active bluetooth devices appear.
5.If the desirable speaker is not listed,try to press the button on speaker to make it visible.
6.On mobile,select the speaker blutooth's address  to connect.

What according to you makes you a good candidate for customer service or technical support job? | Well I am having a technical background along with Tech support experience, I think i will be comfortable with Technical Support profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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