Subject: Tech Support Candidate - Ritika Sah
From: Ritika Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:58:16 -0500

| | Tech Support Test

Name | Ritika Sah
E-mail | [email-masked]
Phone Number | (1110076) 9971649842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Sony | Technical support | 14/09/2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- check if the website is running on other browser
Step 2 - clear cache
Step 3 - check with isp.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - open the Bluetooth mode on the speaker.
Step 2 - open wifi on mobile phone .
Step 3 - select for the  bluetooth device name.
Step 4-  select pairing

What according to you makes you a good candidate for customer service or technical support job?

I have the experience in the same field of 2 years 9 months .
I have good problem solving capability.
I will be able to use my skills which will be beneficial for the growth of the organisation .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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