Subject: Tech Support Candidate - gourav kumar sharma
From: gourav kumar sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:56:43 -0500

| | Tech Support Test

Name | gourav kumar sharma
E-mail | [email-masked]
Phone Number | (91) 9502882582
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITP | Implementation engineering | | 30200
Previous Employer 1 | CentraHub pvt ltd | Global support Executive | 25/09/2020 | 23400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I will check the network connection whether the system is connected to the network on not, Then After I will test the URL is correct or not then I will try the same in Another system
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the setting go to Bluetooth setting and then switch it on
What according to you makes you a good candidate for customer service or technical support job? | Coordination between the customer must be strong we need to understand the problems of the customer and assured him will get it resolved in a short period of the time
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |