Subject: Tech Support Candidate - Shraddha khemka Shraddha
From: Shraddha khemka Shraddha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:54:57 -0500

| | Tech Support Test

Name | Shraddha khemka Shraddha
E-mail | [email-masked]
Phone Number | (+91) 9851030876
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Project Engineer | still working | 22,000 ( flexible )
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to clear the cache and relaunch the browser again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth from my phone settings and also turn on bluetooth from the speaker.
Long press on the bluetooth icon on you phone settings and click to pai the speaker
Once pairing is done,  press and connect the device to select and it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | A good listener and a one who give assurance to customer that he/she is  with right person
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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