Subject: Tech Support Candidate - Prince Singh
From: Prince Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:54:29 -0500

| | Tech Support Test

Name | Prince Singh
E-mail | [email-masked]
Phone Number | (945) 7960373
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Mysql

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Netprophets cyberwork | software engineer | | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check my internet connection if it is working well or net.
Then i will check my browser and also try with other browsers if it is the problem of browser.
If the problem is happening with other computer also then i troubleshoot the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-click the icon of bluetooth in your mobile.
2.Open the bluetooth of speaker.
3.now search the bluetooth speaker device name in mobile and connect it.

What according to you makes you a good candidate for customer service or technical support job?

I am good listener. Always try to understand the issue.
have good command over spoken language.
have technical background with relevant experience.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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