Subject: Tech Support Candidate - Amatya Kumar
From: Amatya Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:52:01 -0500

| | Tech Support Test

Name | Amatya Kumar
E-mail | [email-masked]
Phone Number | (+91) 6202103286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VLSC

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Concentrix | Customer support executive | March 20, 2020 | 16,500
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the web browser version, if it is not updated, I will update it first.
2. Clear cache of the web browser.
3. Restart the device.
4. If the issue still persist, I will try to check the website on other web browser, if it works on other browser, I will uninstall and re- install the web browser which is not working.
5. If the issue still persist, I will contact customer support to fix it out.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth option on phone.
2. Power on the Bluetooth speaker.
3. Connect the Bluetooth speaker with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I will always try my best to fix the customer's queries as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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