Subject: Tech Support Candidate - Sumit Chauhan Sumit
From: Sumit Chauhan Sumit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:48:58 -0500

| | Tech Support Test

Name | Sumit Chauhan Sumit
E-mail | [email-masked]
Phone Number | (+91) 9540027426
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 34
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
ms excel word

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Network Analyst GET | currently working | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-check the internet connection.
2-check the firewall setting may be the website is restricted.
3-check your IP configuration
4-reboot your router or modem and try again to access.
5-the issue can be from the server itself try after sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Turn On Bluetooth on both the devices.
2-serach the device in phone.
3-pair up with the associated device name

What according to you makes you a good candidate for customer service or technical support job?

1-Be a good listener so that you can understand the issue of customer.
2-Be polite while you are talking
3-Give a genuine solution to the customer within the SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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