Subject: Tech Support Candidate - Sana Khanam
From: Sana Khanam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:44:56 -0500

| | Tech Support Test

Name | Sana Khanam
E-mail | [email-masked]
Phone Number | (74819) 80112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Enclave, sector 70, Noida 201301
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies Ltd | Analyst | 1st Jan 2021 | 18,500
Previous Employer 1 | Collabera | Analyst | 5th Oct 2020 | 18,500
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take the following steps to troubleshoot the issue:
1) I ll check the internet connection.
2) If the internet is working fine then I ll use another browser to open the URL.
3) If still the page is not getting open then I ll check if there is any error in URL typing.
4) I ll keep on refreshing the page.
5) Then I ll restart my computer and will again try to open the URL.
6) If still the issue persists then I ll check the URL on command prompt for its ip address by using ipconfig command.
7) At last I ll check the policies of that URL and accordingly will perform the steps.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, I will turn on the bluetooth in mobile and the speaker.
Then,I ll check the visibility of the device Nd then pair it with mobile.
At last accept the pairing request and speaker will get connected to mobile.

What according to you makes you a good candidate for customer service or technical support job? | My knowledge and my ability to make clear understanding in the customer's mind about what is the solution for any specific issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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