Subject: Tech Support Candidate - Basu Maity
From: Basu Maity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:41:13 -0500

| | Tech Support Test

Name | Basu Maity
E-mail | [email-masked]
Phone Number | (91) 7008299589
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector27 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Stayinfront | Data Analyst | 8April2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check that what is the error.
2.According to the error shown try to find the solution.
3.Check internet connection.
4.Clear Cache and cookies of the respective web browser.
5.Try to open on another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth on your speaker and on phone.
2.Then pair and connect your phone to speaker via Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | As I know myself I am very confident that as per my experience and knowledge I can definitely be a suitable candidate for the profile and I can assure that I can contribute my skills in a productive way for the organization.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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