Subject: Tech Support Candidate - Naveen Sharma
From: Naveen Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:27:40 -0500

| | Tech Support Test

Name | Naveen Sharma
E-mail | [email-masked]
Phone Number | (91) 9728296826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bahadurgarh-124507
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Chankya furniture | CSA | Currently Working | 22
Previous Employer 1 | Huawei Telecommunications | Tech Engineer | 8 Sept 2017 | 18500
Previous Employer 2 | Intelenet Global Services | Csa | 27 feb 2016 | 11500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i am check internet connection if internet connection is connected than check try to open another website than check spelling than read error msg and follow help instructions, i got finally error if follow above instructions

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open speaker and mobile's  bluetooth.
2.Than do pair in mobile.
3. Some device get code for pairing.
4. Than connected

What according to you makes you a good candidate for customer service or technical support job? | My past experiences
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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