Subject: Tech Support Candidate - Robin Tomar
From: Robin Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:25:14 -0500

| | Tech Support Test

Name | Robin Tomar
E-mail | [email-masked]
Phone Number | (91) 9992719676
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vishali sec 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Athancare.com | Sr.operations executive | Currently working | 23k
Previous Employer 1 | Cashify.in | Operations executive | 01 Dec 2019 | 20k
Previous Employer 2 | Xiaomi | Store executive | 28 oct 2018 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I am check Internet connection then I checked website spelling and is not working
Then I restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I am on the Bluetooth speaker
Then I on Mobile Bluetooth feature
On my Mobile is searching Bluetooth speaker Bluetooth Frequency
And Connect my phone to Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | I have good experience for technical support job and I’m looking so much problems in my office and I have a best solution for this
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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