Subject: Tech Support Candidate - pranav kumar
From: pranav kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 04:20:03 -0500

| | Tech Support Test

Name | pranav kumar
E-mail | [email-masked]
Phone Number | (+91) 7065212534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SIS cash services | NOC associate | 24 June 2020 | 17000
Previous Employer 1 | Bharti infratel | NOC associate | 22 June 2019 | 15000
Previous Employer 2 | inva capital solution | RF engineer | June 2018 | 14000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will check the internet connection. If i found an error on ethernet or Wi-Fi connection i will choose the option troubleshoot the problem from connection in network settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of both devices.
2. Go to the Bluetooth settings in mobile & scan, when i found the name of Bluetooth speaker i will make a pair b/w device and speaker.

What according to you makes you a good candidate for customer service or technical support job? | First of all the candidate should know what is the meaning of service, service means what i am doing for my customer and if my customer feels some short of problem then how quickly and effectively i am solving his problem.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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