Subject: Tech Support Candidate - Pravesh kumar
From: Pravesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:52:15 -0500

| | Tech Support Test

Name | Pravesh kumar
E-mail | [email-masked]
Phone Number | (91) 9315724893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Customer support Executive | Till working now | 16500
Previous Employer 1 | Tech mahindra | Associate Customer support | Sep 2020 | 15000
Previous Employer 2 | NOON | Customer Support Executive | Jan 15 | 17500

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly we will ask which type of issue he is facing like Website server is not working and second is network issue. We will do a trouble shoot with network we will ask there is a network icon is show connected network and no internet error show. If if the internet connected is show we said the customer to remove the plug router and reconnect the plug.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly we need to power on the Bluetooth speaker after that select the Bluetooth mode to select the button on the speaker.
Follow these step :
Phone step: Setting-Bluetooth- scan devices- select the Bluetooth device name- pair the device after that

What according to you makes you a good candidate for customer service or technical support job? | He know the knowledge of the computer and trouble shooting the computer and know the software issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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