Subject: Tech Support Candidate - Shashank Pratap
From: Shashank Pratap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:51:04 -0500

| | Tech Support Test

Name | Shashank Pratap
E-mail | [email-masked]
Phone Number | (91) 8377017705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sikander pur metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Working wirte now

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess company | Associate Engineer | 28 Jan 2021 | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Remove  credentials password second one browser history delete cookies after that  refresh website open it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Connect  devices  manager install Bluetooth drive after that  connection  Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | No
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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