Subject: Tech Support Candidate - Yashwant Singh
From: Yashwant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:48:19 -0500

| | Tech Support Test

Name | Yashwant Singh
E-mail | [email-masked]
Phone Number | (0542) 8960988798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Next Education India Pvt Ltd | E-Learning support engineer | 09/07/2020 | 9947
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connectivity, then after I will check my browser authentication if any authentication are there, then I will remove all the prompt criteria.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will open my Bluetooth option in my mobile,.
2. I will select Bluetooth mode from Bluetooth speaker.
3. From my mobile I will search and pair Bluetooth device with device and connect using this steps.

What according to you makes you a good candidate for customer service or technical support job?

Long hour job capability as I did my previous company.
Good communication skill and making good relationship with the customer it's my ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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