Subject: Tech Support Candidate - Karandeep Singh
From: Karandeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:45:09 -0500

| | Tech Support Test

Name | Karandeep Singh
E-mail | [email-masked]
Phone Number | (121010) 8904477286
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Elofic Industries ltd | Sr. Engineer | Currently working | 23 k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I can clear the cache and cookies in your browser and try to navigate to the website with the potential network server error again. Sometimes, cookies and a full cache are the issues. Clearing them or allowing a website to access cookies can clear up website load errors.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Touch and hold Bluetooth .
3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4-Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Agreeableness tendency to be friendly, approachable, and easy to get along with. The ideal Customer Service Representative candidate usually cooperates with others in order to ensure group harmony as long as their goals do not drastically differ from those of the candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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