Subject: Tech Support Candidate - Neeraj Na
From: Neeraj Na <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:41:16 -0500

| | Tech Support Test

Name | Neeraj Na
E-mail | [email-masked]
Phone Number | (91) 8178212002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Administrator L2 | 2 months notice period | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.what is error massage whether  other links are working or not 2, according to the error massage will check if user have access or not 3. If not having access will go to the process for access if it should be applied or not and will work accordingly.4 if access is already applied will be following the own basic steps such as basic internet settings , basic compliance components that should be there before accessing the link such as firewall and VPN and will follow the specific sop provided and taking help from open source...if still this does not work the we will taking the ping , talent,  tracers, ipconfig details and will be sharing the it with network team so that they check at their end finally for the resolution.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open mobile Bluetooth.
2.open the Bluetooth speaker
3. pairing or confusing  the Bluetooth
4. All set to run

What according to you makes you a good candidate for customer service or technical support job? | Good technical skills, have experience with domestic and international customer , good communication skills,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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