Subject: Tech Support Candidate - Saurabh Tiwari
From: Saurabh Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:13:17 -0500

| | Tech Support Test

Name | Saurabh Tiwari
E-mail | [email-masked]
Phone Number | (91) 9540124660
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon but I can relocate after getting the job in Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Yesbank | Officer | Working | 22000
Previous Employer 1 | Sony | Tech support | March 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Clear browser history
Restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on bluetooth speaker
Open mobile phone bluetooth
Tap on bluetooth speaker's name in mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Effective listening
Problem understanding
Patience
Exact solution
Customer satisfaction

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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