Subject: Tech Support Candidate - Rakesh Ranjan
From: Rakesh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 03:04:15 -0500

| | Tech Support Test

Name | Rakesh Ranjan
E-mail | [email-masked]
Phone Number | (91) 7685852842
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Avis E Solution Pvt Ltd Noida | NOC Engineer | Currently Working | 18600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First see what type of error is showing
Second, see this issue is either related to my browser or from (www.ndtv.com).
If this issue is from my browser, then first try every troubleshooting related to my browsers like. Cache files, temporary files , delete history to remove cache files from browsers.
If issue is from my internet, then, fix it first.
Otherwise, last step is- if it is from client website then, no issue, wait till it will get access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)first allow Bluetooth option in my mobile phone and speaker as well.
2)Search it by which name of Bluetooth showing from speakers side.
3)then connect with that match name.
4)now it is getting access.

What according to you makes you a good candidate for customer service or technical support job?

1)Good listener.
2)Soft speaker.
3)Keep patience either if client get irritate on you for any issue.
4)smart troubleshooter for required technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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