Subject: Tech Support Candidate - Abhishek Mishra
From: Abhishek Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:58:14 -0500

| | Tech Support Test

Name | Abhishek Mishra
E-mail | [email-masked]
Phone Number | (+91) 7292050905
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio
VoIP
product support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Om hra | Technical support associate | 02/2021 | 30000
Previous Employer 1 | FSP pvt ltd | Remote desktop support | 09/2020 | 26000
Previous Employer 2 | Teleperformance | Technical support Advisor | 03/2020 | 22000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check with the internet connection
2. I will close the browser and disconnect the network
3 . I will reconnect and then will try to search the website again and will check if the url I am entering is right or not
4. If I still get the error I will check if I am connected to some vpn which won't be allowing me the access if not
5. Then I will try to open it after some time because sometimes the server is busy sometimes due to high traffic

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn bluetooth on for the speakers and make it discoverable

Turn on the bluetooth on phone and search for the speakers and then click on it and pair it with your phone

What according to you makes you a good candidate for customer service or technical support job? | I love to explore things and I am a quick learner plus I have 1.5 years experience in this field, therefore I am suitable for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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