Subject: Tech Support Candidate - Shashank Sourabh
From: Shashank Sourabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:53:20 -0500

| | Tech Support Test

Name | Shashank Sourabh
E-mail | [email-masked]
Phone Number | (91) 7735874632
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindtree | Engineer | NA | 42000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First and foremost i would check if i am connected to network and the speed is good. Then I will clear the cache and cookies and relaunch the link. If the problem persists then i will try in InPrivate mode.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First switch on the Bluetooth on your mobile and then that of speaker. After that go to the Bluetooth settings of your mobile and look for speaker name in the available Bluetooth device. Once the name appears, click on it and it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | I have a technical support experience of 2 years in handling international client and i have worked for Microsoft which it self speaks the volume. I have been the SME and lead of my team.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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