Subject: Tech Support Candidate - Shalini sahu Shalini
From: Shalini sahu Shalini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:52:03 -0500

| | Tech Support Test

Name | Shalini sahu Shalini
E-mail | [email-masked]
Phone Number | (201301) 8840857227
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 61 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I energizer | Technical support chat | 1 december 2020 | 17000
Previous Employer 1 | Aegis | Customer support | Dec 2018 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user first I will check the internet is connected to the system Or not if connected then I will check the version of browser and also check the
url  link which I mentioned that is correct or not. If still that site is not working then I will check by another website if another website is working that means may be there is issue in that particular website.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will turn on the Bluetooth from my mobile. And turn the bluetton from speaker then I will get the speaker name in my Bluetooth search option I will select the right speaker name , after that It will be paired with my speaker.
What according to you makes you a good candidate for customer service or technical support job? | As I have the good communication skill as well as I have 2 year experience in customer handling profile. So that makes me good candidate for this role and also I have worked as technical support and I know how to handle the any situation as well as I have good convincing power.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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