Subject: Tech Support Candidate - Sumit Nirmal
From: Sumit Nirmal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:37:40 -0500

| | Tech Support Test

Name | Sumit Nirmal
E-mail | [email-masked]
Phone Number | (91) 8368457137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Todapur near Karol Bagh delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Asiatic stock and securities Pvt ltd | Junior Hardware Network Software enginner | July 2020 | 13000
Previous Employer 2 | Gambhir enterprises | Computer operator | 2018 | 18000

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First ,I check internet on computer maybe internet not working.
Second, I will check my browser maybe browser need new updation or I will delete browser cache file and then try to open website again.
Third if after using both idea problem not solve ,I will uninstall browser and then reinstall then try to open website .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | For connecting bluetooth speaker to my mobile first I do open my bluetooth and second I press the bluetooth speaker bluetooth button peering option and then the whatever speaker name showing in my phone then click on it after few second it will connect .
What according to you makes you a good candidate for customer service or technical support job? | According to me I'm a quick learner.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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