Subject: Tech Support Candidate - Teena Verma
From: Teena Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:34:06 -0500

| | Tech Support Test

Name | Teena Verma
E-mail | [email-masked]
Phone Number | (91) 8357863648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Junior engg - technical support | 7-01-2020 | 17343
Previous Employer 1 | US Tech Solutions | Quality Analyst | 19-12-2019 | 26643
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connection
2. Reload the page
3. Check the proper site is entered or not
4. Check the link in other browsers like crome, firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Click on the bluetooth option and select on/activate
2. On the bluetooth speaker
3. Search the bluetooth name in the mobile
4. After search the name, click on the device name and connect it by pressing the device name.

What according to you makes you a good candidate for customer service or technical support job?

1. Active listening
2. Provide proper and appropriate answer to the customer
3. Fill the proper and exact details to the customer in the software.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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