Subject: Tech Support Candidate - Arun Katiyar
From: Arun Katiyar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:29:37 -0500

| | Tech Support Test

Name | Arun Katiyar
E-mail | [email-masked]
Phone Number | (91) 9999638851
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 18 sarhaul Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Desktop Support Engineer | 27 may 2019 |
Previous Employer 1 | Globiva Services Pvt.ltd | Desktop Support Engineer | 24 June 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will the URL of the website. This is correct or not.

Second I will check the system IP after that I will check the DNS IP.

Third I will check that user is permitted for access that URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open the Bluetooth of the mobile and after that turn on power of the Bluetooth speaker.
Select the Bluetooth mode of speaker.

After that pairing of that speaker name.

What according to you makes you a good candidate for customer service or technical support job? | Technical support Job
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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