Subject: Assigned to Group - Hervey Bay Health Club - Re: Pink Screen
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 07:03:29 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Hervey Bay Health Club - Re: Pink Screen Hi Julie,

Sorry to hear that the pink screen issue came up again. I have included and copied the LMI support team who will have a look and check for an error record to guide us towards confirming the likely cause.

You have included Paul Smith in regards to the AV part of the platform.

My advice is to check the LMV App AV settings and check the cable connections on the AV multi-port adaptor in the Kiosk enclosure. A cable on the HDMI adaptor may have come loose. Disconnect the HDMI cable and reconnect and see if that corrects the problem. Please let us know how it goes.

The link to the Les Mills Virtual Support Solutions Home that covers this incident that I have included. Title AV/Technical Information and click on additional articles. Save this link as it is helpful in troubleshooting occasional AV issues that can come up from time to time.
https://lesmillsvirtualapp.freshdesk.com/en/support/home

LMI Support Advice: My external screen is tinted pink/purple<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000201351-my-external-screen-is-tinted-pink-purple>

Purple/pink screen (picture playing fine but colors tinted) is often a color range/RGB setting problem. The other common cause is a cable or connector fault. Less commonly the fault lies with the projector (if this is the case it will be storing an error code).
Please contact your AV provider who will look into the AV settings and adjust the equipment accordingly.

Kind Regards,

Greg

Greg Cartagena | Virtual AV Support Specialist
Les Mills Asia Pacific | www.lesmills.com.au<http://www.lesmills.com.au>
PO Box 3998 Manuka ACT 2603 AUSTRALIA
Tel +61 455 508 248 | Email [email-masked]<mailto:[email-masked]>

Les Mills Virtual Support link to our FAQ's<https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739>
Virtual Video Guide Link:
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
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From: Ian and Julie Deakin <[email-masked]>
Date: Friday, 15 January 2021 at 5:00 AM
To: Greg Cartagena <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Pink Screen

Good morning Paul and Greg,

Happy New Year.

I am very sorry to report that the dreaded pink screen has returned.  I haven’t been in the club a lot since the end of last year but I noticed it yesterday and was advised that it has been since previously.
The projector system has been working as per normal so nothing has been turned off.
Any suggestions on what we should do?

Kindest Regards
Julie Deakin
Club Owner
0413 049 489

[Nate Signature]
Locally owned and operated since 1979

184 Dayman Street, Urangan, QLD 4655

[Facebook]<http://www.facebook.com/healthclubherveybay/>   <http://www.breathehealthclub.com.au/contact-breathe-hervey-bay>    <http://www.instagram.com/hbhealthclub>

[be moved]

  *   Les Mills Group Fitness                    - Les Mills Virtual Classes
  *   Heated Pool                                         - Ladies Only Gym
  *   Tennis/Squash                                    - Free Exercise Programs
  *   Kid’s Club                                              - Body Composition Analysis
  *   Circuit Classes                                    - Boxing Classes
  *   Personal Training

184 Dayman Street, Urangan, QLD 4655

[Facebook]<http://www.facebook.com/healthclubherveybay/>   <http://www.breathehealthclub.com.au/contact-breathe-hervey-bay>    <http://www.instagram.com/hbhealthclub>

 https://immersivesupport.lesmills.com/helpdesk/tickets/4231