Subject: Tech Support Candidate - Pritika Choudhary
From: Pritika Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:03:34 -0500

| | Tech Support Test

Name | Pritika Choudhary
E-mail | [email-masked]
Phone Number | (+91) 9999605154
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 37 noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UCIT MS | Assistant manager | | 37500
Previous Employer 1 | Softenger | MIS admin | Sept 2014 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the internet connection first. If the connection is ok then I will try that site from any other device. If its not working on another device as well so might be there is some outage but of its working on other device then I will restart my system in which error occurred and will retry. If still issue persist then I will look at the proxy and firewall setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First touch and hold bluetooth. Tap pair new device.If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I worked in customer service for more than 5 years and have the knowledge how to interact with customer. I have a capability to learn new things as I grow from an executive level to assistant manager in same company and in customer service only
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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