Subject: Tech Support Candidate - Charu Singh Charu
From: Charu Singh Charu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 02:03:09 -0500

| | Tech Support Test

Name | Charu Singh Charu
E-mail | [email-masked]
Phone Number | (91) 8368608581
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka kakrola more
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Gmx it solution | Customer service | October | 37
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1, I will check if internet is working
2, I will check the same website on different browser
2, If net is working I will reset the browser
3, if it does not help I will uninstall the network adapter after confirmation with the customer if he knows the internet password

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. . Switch on the bluetooth speaker and go to mobile settings
2. Go to bluetooth and turn it ON
3. Click on search device
4. Once I see the bluetooth speaker device name click on pair and then connect, it will get connected

What according to you makes you a good candidate for customer service or technical support job? | Customer service should have patience to listen and understand the customer and accordingly reply and work with him.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |