Subject: Tech Support Candidate - Tulika Srivastava
From: Tulika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 01:57:27 -0500

| | Tech Support Test

Name | Tulika Srivastava
E-mail | [email-masked]
Phone Number | (91) 9650157944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Citrix

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Religare | testing intern | 15 december 2020 | 10,000
Previous Employer 2 | Altran | network engineer | 30 january 2020 | 16,000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open a browser, type the website name and click on search button
1 you can refresh the browser, 2 you can run windows networking troubleshooting to check or detect for network problems, 3 if the webpage shows some numeral such as 500, it can be serve error, 401 it can be an unauthorized website, 404 not found, 4 try opening the website in a compatible browser, 5 clear the cache and cookies, 6 you can restart the device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 switch on the bluetooth speaker, 2 take your mobile hone and Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | I have a positive approach towards work, i can work in stressful situations, my communication skills are good,i am very polite, i am a great team worker and can work individually too, for me providing technical support to someone is like resolving an providing the best efficient support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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