Subject: Tech Support Candidate - Sumit Upadhyay
From: Sumit Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 01:50:12 -0500

| | Tech Support Test

Name | Sumit Upadhyay
E-mail | [email-masked]
Phone Number | (91) 9643704512
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Randstad India put ltd | IT staff Engineer | | 26000
Previous Employer 1 | Sysnet global service | Customer support engineer | 7th November 2019 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I'll check the internet connection first and try to open some other URLs.
2. I'll try to open the URL in different browsers.
3. Check the Proxy settings and Host files.
4. Check with other teammates if they are able to access the same URL.
5. Try to open the URL in compatibility mode.
6. Check the URL if it's required any Add in ( As some URLs required Java add in)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps for connecting the Bluetooth speakers with mobile phone -
1. We need to turn on the mobile Bluetooth and enable the search.
2. Turn on the Bluetooth speaker and switch to Bluetooth mode.
3. One the speaker is on Bluetooth mode we can check if mobile Bluetooth is detecting the speaker's Bluetooth signal.
4. If mobile is able to detect the signal, click on the Bluetooth name in the phone and pair the speaker Bluetooth to mobile Bluetooth.
5. Once the Bluetooth paired we can play some sound and check.

What according to you makes you a good candidate for customer service or technical support job? | For handling the customer we need to understand what is the exact customer requirement and act on requirement within process and make the customer satisfy. And as I'm handling the user face to face, I have better understanding to support the user.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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