Subject: Content Writer Candidate - Prachi Varun
From: Prachi Varun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 01:20:19 -0500

| | Content Writer Test

Name | Prachi Varun
E-mail | [email-masked]
Phone Number | (+91) 8828459042
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Indraprastha Institute of Information Technology, Delhi | Library Trainee | 13/07/2019 | 17000
Previous Employer 2 | NCERT, Delhi | Junior Project Fellow | 31/03/2020 | 23000

Please write a short blog of 300 words on how to manage social media customer service. Below are two reference blogs. Please keep in mind that we want to jump to points straight away instead of wasting words on intro etc. 1. https://blog.hootsuite.com/multilingual-social-media-presence/ 2. http://veracontent.com/2016/11/22/multilingual-social-media/

To manage social media customer service, we need to keep in mind few points:
1. Login Security will satisfy people from social media account hacking issues. Login security can be managed by providing strong privacy settings.
2. Privacy settings to post, stories, status and so on is the most important to keep the people's data safe and secured.
3. Tollfree number and other emergency helpline numbers should be made 24 hours available.
4. Customer service should prioritize the complaints and reports according to the need of the people.
5.Short handy manual to all social media channels like facebook,  instagram,  twitter and so on should made available on the help center of each channels. So that people can review it anytime if numbers are not available.

Please share links to blogs written by you | I have not written any blogs till now.

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