Subject: Tech Support Candidate - dinesh kumar
From: dinesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jan 2021 00:41:10 -0500

| | Tech Support Test

Name | dinesh kumar
E-mail | [email-masked]
Phone Number | (91) 8826002838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp | Associate Engineer | NA |
Previous Employer 1 | RASPL | THD | 03/07/2019 |
Previous Employer 2 | MSPL | SYSTEM SOFTWARE ENGINEER | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

When open link of NDTV it shows some error
Open the same URL on other browser
if not resolved then have to check the settings of browser
if not resolved then reset the browser
restart the browser and open again
hopefully issue has been resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON the Bluetooth of speaker as well as phone
search for available bluetooth devices on phone.
connect the bluetooth device.

What according to you makes you a good candidate for customer service or technical support job?

candidate have to talk politely with customer. He have to listen all the Queries/Issues of customer.
Follow up with Customer regulrarly for the issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |