Subject: Tech Support Candidate - Tofik Ali
From: Tofik Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 13:43:58 -0500

| | Tech Support Test

Name | Tofik Ali
E-mail | [email-masked]
Phone Number | (+91) 9887903112
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Sorry I didn't know about that
How to resolve this issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | If your speaker is not listed, press the button on your speaker that makes it discoverable it’s often a button with a Bluetooth symbol
What according to you makes you a good candidate for customer service or technical support job? | work under pressure . communications skills. promptitude. smart. analytical skills. flexible . time management. stress management. fast response. organized.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

| |