Subject: Tech Support Candidate - Deepti Joshi
From: Deepti Joshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 12:53:31 -0500

| | Tech Support Test

Name | Deepti Joshi
E-mail | [email-masked]
Phone Number | (91) 6398407501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Operating systems

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | Customer support representative | 22 Jan 2021 | 21000
Previous Employer 1 | BHARTI AIRTEL | Team leader | 28 nov 2018 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will first restart my device.

Then i will check the internet connection that whether the site is not opening due to not connected to the internet.

Then check whether the site is down for everyone or not working only for me. Will try my best to troubleshoot the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings, tab the Bluetooth , turn on Bluetooth then list of device appears, select the name of the device and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I am a calm listener and patient person. I accept the challenges and try to learn something from then or find the resolution. Because i beleive if there will be no challenge there would be no learnings.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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