Subject: Tech Support Candidate - Mohd Kashif
From: Mohd Kashif <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jan 2021 12:05:25 -0500

| | Tech Support Test

Name | Mohd Kashif
E-mail | [email-masked]
Phone Number | (+91) 9716605359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Tech Support | | 12700
Previous Employer 1 | Biomax Biotechnics Pvt. Ltd. | Tech Support | 25 july 2019 | 11800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will give the suggestion of Check Internet Connection , 2nd check Proxy Settings , 3rd Clear the Cache memory etc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will install the software into my Mobile device . than i will Start Bluetooth into my mobile phone . after that i will see the list of devices which is connected to my mobile phone than i will select the bluetooth device name and i will connect the speaker to mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Good Communication skills . Way of speak should be very polite .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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